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Frequently Asked
Questions
We understand that planning a move can come with a lot of questions, and having clear answers can make all the difference. Our goal is to provide a smooth, stress-free experience from start to finish, and that begins with making sure you feel informed and confident every step of the way.
Below, you’ll find answers to some of the most common questions about our moving services, including booking, pricing, preparation, and what to expect on moving day. We’ve designed this section to give you quick, helpful information so you can plan your move with ease.
If you don’t see your question here or need more detailed assistance, don’t hesitate to contact us—our team is always ready to help.
FAQ
How do you calculate moving costs?
Costs are based on factors such as distance, the size of your move, the number of movers required, time, and additional services like packing/unpacking. We provide up front estimates with no hidden fees.
What forms of payment do you accept?
We accept most major payment methods, including credit/debit cards, cash, and digital payments (Venmo, CashApp, and Zelle). Payment details will be confirmed during booking.
How far in advance should I book?
We recommend booking at least 48-72 hours in advance for single items & appliances, 1-2 weeks for local moves, and 3-4 weeks for long distance moves. However, we do our best to accommodate last minute requests based on availability.
Do I need to be present during the move?
Yes, we recommend that you or a trusted representative be present at both pickup and delivery locations to ensure everything goes smoothly
What should I prepare for moving day?
We recommend decluttering, labeling boxes clearly, securing important documents, and setting aside essentials you’ll need right away.
How long will my move take?
The duration depends on the size of your move, distance, and accessibility. Local moves may take a few hours, while long-distance moves can take several days.
What happens if something gets damaged?
While we handle items with care, if damage occurs, please notify us as soon as possible. We’ll guide you through the claims process and work to resolve the issue promptly.
Do you move large or specialty items (pool table, safes, large appliances, etc.)?
Yes, we have experience moving large and specialty items. Let us know in advance so we can plan accordingly and bring the right equipment.
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